Customer Service

At Dorée, we're committed to offering you exceptional customer service. We take care of every detail so your experience is smooth, secure and fully satisfying.
info@doreeparis.com

Customer Service Hours:
-Monday to Saturday: 8:00 AM – 8:00 PM
-Sunday: 8:00 AM – 2:00 PM

Our team is happy to help as soon as you need us.

  • straighten

    Designed in Europe

    French style and elegance

  • checkroom

    Handmade

    We make sure our clothing is of the highest quality

  • person

    Dorée Puts You First

    Your satisfaction is our priority

    Frequently Asked Questions

    FAQ's

    Do you offer free shipping?

    Yes, we currently offer free shipping on all orders placed today. Take advantage and refresh your wardrobe!

    How long does shipping take?

    Orders are typically processed and shipped within 3 business days after your purchase is confirmed.

    How can I track my order?

    Once your order is confirmed, you'll automatically receive an email with your order number and a Track & Trace link.

    What's your return policy?

    You have 30 calendar days from the date you receive your items to return them if you're not completely satisfied.

    How can I get the right size?

    We recommend checking our size guide on each product page. If you're between two sizes, we generally suggest going with your usual size for the best fit.

    Problem with my order — contact?

    Our team is fully at your disposal! You can reach us through our contact form or directly by email. We'll get back to you as soon as possible.