NEW IN | SS26
Customer Service
At Dorée, we're committed to offering you exceptional customer service. We take care of every detail so your experience is smooth, secure and fully satisfying.
info@doreeparis.com
Customer Service Hours:
-Monday to Saturday: 8:00 AM – 8:00 PM
-Sunday: 8:00 AM – 2:00 PM
Our team is happy to help as soon as you need us.
Frequently Asked Questions
FAQ's
Do you offer free shipping?
Do you offer free shipping?
Yes, we currently offer free shipping on all orders placed today. Take advantage and refresh your wardrobe!
How long does shipping take?
How long does shipping take?
Orders are typically processed and shipped within 3 business days after your purchase is confirmed.
How can I track my order?
How can I track my order?
Once your order is confirmed, you'll automatically receive an email with your order number and a Track & Trace link.
What's your return policy?
What's your return policy?
You have 30 calendar days from the date you receive your items to return them if you're not completely satisfied.
How can I get the right size?
How can I get the right size?
We recommend checking our size guide on each product page. If you're between two sizes, we generally suggest going with your usual size for the best fit.
Problem with my order — contact?
Problem with my order — contact?
Our team is fully at your disposal! You can reach us through our contact form or directly by email. We'll get back to you as soon as possible.